Terms of service
Terms of Service
OVERVIEW
This website is operated by HelixPerformance. Throughout the site, the terms “we”, “us” and “our” refer to HelixPerformance. By visiting our website and/or purchasing something from us, you engage in our Service and agree to be bound by the following Terms of Service (“Terms”).
These Terms apply to all users of the site, including without limitation browsers, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. By using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions stated here, you may not access the website or use our Services.
Our store is hosted on Shopify Inc., which provides us with the ecommerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By using this site, you confirm that you are at least the age of majority in your country or region of residence, or that you have given consent for any minor dependents to use this site under your supervision.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using the Service.
Any breach of these Terms may result in immediate termination of your access to our Services.
SECTION 2 - PRODUCTS & SERVICES
We strive to display our products as accurately as possible. However, actual product colors and appearance may vary slightly depending on your screen settings or device.
We reserve the right to:
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modify or discontinue products at any time
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limit quantities available for purchase
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update product descriptions or pricing without notice
Our products are intended for personal use only and not for resale.
Disclaimer:
Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
SECTION 3 - ORDERS & PAYMENTS
We reserve the right to refuse or cancel any order at our discretion.
Prices are subject to change without notice. All payments must be completed before orders are processed and shipped.
You agree to provide accurate billing, shipping, and payment information for all purchases made through our store.
SECTION 4 - SHIPPING
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or circumstances beyond our control.
Once an order has been shipped, responsibility for the package transfers to the customer.
SECTION 5 - RETURNS & REFUNDS
Returns and refunds are handled in accordance with our Refund Policy.
Due to hygiene and safety reasons, opened or used mouth tape, breath trainers, and nasal strips cannot be returned unless the item is defective or damaged upon arrival.
SECTION 6 - INTELLECTUAL PROPERTY
All content on this website, including logos, branding, text, graphics, product images, videos, and designs, is the property of HelixPerformance and may not be copied, reproduced, or used without written permission.
SECTION 7 - THIRD-PARTY SERVICES
Certain content, products, or services available through our website may include materials or tools provided by third parties.
We are not responsible for any third-party websites, services, or content linked through our store.
SECTION 8 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, HelixPerformance shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our products or Services.
All products and Services are provided “as is” and “as available” without warranties of any kind.
SECTION 9 - PROHIBITED USES
You may not use the website or Services:
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for unlawful purposes
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to violate any laws or regulations
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to infringe intellectual property rights
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to spread malicious software or spam
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to interfere with website security or functionality
We reserve the right to terminate access for violations of these Terms.
SECTION 10 - GOVERNING LAW
These Terms of Service shall be governed and interpreted in accordance with the laws of Germany.
SECTION 11 - CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting to the website.
Your continued use of the website following any updates constitutes acceptance of those changes.
SECTION 12 - CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
HelixPerformance
Breslauer Str 29
50858 Köln
Germany