FAQs
FAQ – Frequently Asked Questions
What is Helix Performance?
Helix Performance is a brand focused on breathing optimization tools designed to support sleep, recovery, and athletic performance.
Where do you ship from?
Our products are shipped from international fulfillment centers, depending on product availability.
How long does shipping take?
Delivery usually takes 7–20 business days depending on your location and customs processing.
How much is shipping?
Shipping costs are:
- Germany: €5,99
- EU: €13,99
- International: €19,99
Can I track my order?
Yes. Once your order has shipped, you will receive an email with tracking information.
Can I return my product?
Yes. We offer a 30-day return policy. Items must be unused, in original packaging, and with proof of purchase.
Are used or opened products returnable?
No. For hygiene and safety reasons, used or opened mouth tape, breath trainers, and nasal strips cannot be returned unless defective.
What should I do if my item is damaged or incorrect?
Please contact us immediately at helixperformance101@gmail.com so we can resolve the issue.
How can I contact you?
You can contact us anytime at:
helixperformance101@gmail.com